Privacy Policy

Eclectic Coffee Roasters Privacy Policy 

We respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information. This website is not directed toward children under 13 years of age.

This Policy applies as between you, the user of this website ( and Eclectic Coffee Roasters Ltd, the owner and provider of this Website.

The information we collect and why we collect it

We collect information from you in several different ways on this website, including:

  • Personal details: your name, email address, postal address, contact number
  • Financial information: billing address
  • Other information related to your request for our products or services

Our purpose in collecting information from you is to provide an efficient service and experience. For example, we use your personal information to:

  • Process and fulfil your orders or requests
  • Inform you about the latest products
  • Improve our marketing activities

Online shop customer

During registration or ordering, you will be asked to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes.

Newsletter subscription

You can sign up to our enewsletter via the website. You will be asked to enter your name and email address to subscribe. With your consent, we can keep you up-to-date on all the latest products, services and news from Eclectic Coffee Roasters.

Our Website uses cookies for statistical analysis, to understand user behavior and to administer the site. Any information gathered by our use of cookies is compiled on an anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser.

How we use and disclose your information

Your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone. We sometimes use others to perform specific functions on our behalf for example Royal Mail, DHL to ship products. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number.

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements

Your rights to access, collect and delete data

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. If you would like to correct or update your personal information, or would like to request that we delete your personal information, please contact us at

Legal basis for processing

Consent – By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Eclectic Coffee Roasters Ltd in the manner set out in this Privacy Policy.

Keeping your personal information

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected.

Data security

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information.

Third-party websites

This Website may link to other websites that are not maintained by or related to Eclectic Coffee Roasters Ltd. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them.

Updates to this policy

The effective date of this Privacy Policy is November 25, 2018. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website.

Contact us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at

Roastery address:

Eclectic Coffee Roasters Ltd, Unit D, North Wing, Prospect Business Park, Leadgate, Co. Durham, DH8 7PW.

Registered office address

Eclectic Coffee Roasters Ltd, A6 Kingfisher House, Kingsway, Team Valley Trading Estate, Gateshead, Tyne & Wear, NE11 0JQ.

Company Number 13207253

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