Refund and Returns Policy

I want all my customers to have a 100% positive experience when they purchase from Eclectic. I work hard to supply fantastic coffee and customer service.  

In the first instance, if for any reason you aren’t satisfied with your order, please contact me at

I roast all of the coffee to order to ensure freshness for delivery of your purchase. As coffee is perishable by nature, I cannot accept returned goods.  If your order is incorrect or damaged I will offer a replacement or a refund.

If you are dissatisfied or have a problem with your order, please contact me within 48 hours of receipt of your order. I will then investigate the issue and remedy the situation either through the delivery of a replacement or a refund of the purchase price.

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